Privacy Policy

Last updated: March 12, 2026

Fluenverse ("we", "our", "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and English conversation session services.

1. Information We Collect

We collect information you provide directly when interacting with our platform, such as:

• Full name;
• Email address;
• Contact phone number (WhatsApp);
• English learning goals and current proficiency level.

2. How We Use Your Information

The collected information is used exclusively to:

• Schedule and deliver one-on-one conversation sessions;
• Contact you for technical support or scheduling notifications;
• Improve our services and personalize your learning experience;
• Comply with legal obligations or respond to legal proceedings.

3. Data Sharing

We do not sell, rent, or share your personal information with third parties for commercial or marketing purposes. Your data is accessed only by Fluenverse's internal team to provide the contracted service.

4. Security

We implement technical and organizational security measures to protect your data against unauthorized access, loss, or alteration. Although no system is 100% secure, we continuously work to preserve the integrity of your information.

5. Cookies and Tracking Technologies

Our website uses cookies and analytics tools (such as Google Analytics and Facebook Pixel) to understand how users interact with the site, helping us improve navigation and communication effectiveness.

6. Your Rights

In accordance with Brazil's General Data Protection Law (LGPD), you have the right to request access, correction, anonymization, or deletion of your personal data at any time. To exercise these rights, contact us at: info@fluenverse.com.

7. Changes to This Policy

We may update this Privacy Policy periodically. We recommend reviewing this page regularly to stay informed about any changes.